Frequently Asked Questions | CashSend

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FAQ'S

To open an account with us, click on register and put your details. We will send you an activation email and once you activate the account, you can then start saving on money transfers and bill payments abroad

You can transact upto £500 without verification, any amount above this you will need to be verified by us. For verification we need your proof of identification with a photo on it and two forms of proof of address. These can be bank statement, council tax bill, water bills, telephone bill e.t.c

Log In your account and under personal details edit the new changes. For name changes this has to be done through the admin team. Send us a message and we will tell you the documents you need to provide us for us to effect the change. Other changes can be done without the support of the admin team.

The speed with which a transaction takes place depends on the chosen service. For mobile airtime top ups, once the transaction has been checked and verified, it is instant. This is the case also with bill payment.

We have a range of payment options which our customers can use. Each option has a fee so please check the fee first. Our popular method is by debit card, credit card transactions attract a fee. You can also transfer into our bank account which has a lower fee.

To pay a bill, choose the country where you want to pay the bill and the beneficiary. If it's the first time you are paying the bill, add the beneficiary details and choose the Bank Transfer/Bill Payment option. Scroll down and find the bill you need to pay and click on it. Then go to account number and put the details. Ignore the other fields. Then in the Amount Field, put the amount of the bill in ££. If you want to see how much the bill is in Pounds, please go to fee calculator.

Log in into your account and in the customer dashboard/portal, click on Mobile Top up and select the country you wish to send the top up. Add the recipient name and the mobile number you want to top up and confirm it. Select the payment method you wish to use to pay for the service and the select top up amount. Pay for your transaction and your top up will be sent immediately after your payment has been received.

To pay a bill, from the dashboard select Send Money. If it's the first time you are sending the bill go to Add Beneficiary. Fill out the beneficiary details on the form, choose the currency and then choose Bank Transfer/Bill Payment, select the bill. Enter the account number of the bill at the bottom where it says Account Number. Save the beneficiary and then pay for the bill.

For DStv, GOtv and Kwese TV subscription, first go on the services page and look at the different packages offered. Each package has its on price in the currency of the country and converted to GBP. If you find a package you want, take note of the price in Pounds. Go to the dashboard/portal and select Send Money. Select the beneficiary with the selected bill. On the amount, enter the price of the bill in pounds. Our staff will know the package you have selected with the price you put and credit the amount to your beneficiary subscription.

To change delivery method, on your dashboard go to Send Money. Select the beneficiary on the dropdown list. To your right under Delivery Method, go on Edit Delivery Method, click on Delivery Method and select the new delivery method. If it's a bill, enter the account number at the bottom. Then click on Save My Beneficiary.

On the homepage, go on Track Transaction and put in your transaction number and click track. The status of the transaction will come out. If additional information is required, customer service team will get in touch with you as soon as possible.

For our money transfer customers, you will need to be verified to be able to continue transacting with Cashsend. In your customer portal, go to verification and choose the documents you are uploading. We require one photo I.D and one proof of address. For transactions above 1000 we will need two forms of I.D and proof of address.

To send money, choose beneficiary and select the delivery Method. This can be Cash Pick Up, Bank Transfer or Mobile Money Transfer depending on the selected country. Then select the payment method and then put the send amount.

To pay using Klarna, select beneficiary and then choose Klarna payment method. Enter send amount and then click anywhere on the page for the calculation to come out. Click submit to Review and you will then be routed to Klarna secure site for the payment. Then input the sort code or bank name and then search for the bank. When it comes select it and then follow the instructions to pay. You will pay by logging into your account through online banking without putting your card details.

To pay with Worldpay Debit cards option, select it on the payment method and enter the send amount. Click anywhere on the page for the calculation to come out. Click Submit to Review and you will then be routed to Worldpay secure site. Follow instructions on the page and complete the human challenge by clicking I'm not a robot. After the transaction is completed, you will be redirected back to our Website.

Choose Paypal to pay for transactions less than £100. Any transactions above this amount will attract paypal's 3.4% fee. For transactions above £100 choose Worldpay, Klarna or Bank transfer. Select Paypal and then enter send amount. Click anywhere on the page to calculate the fees and then Submit to Review. You will be routed to Paypal's secure payment page. Follow the payment instructions. You will then be routed back to our website after a successful transaction.

To pay using Bank transfer, select beneficiary and then choose bank transfer. The information of our bank Account will come up, take note of it. Enter amount and click anywhere on the page for the calculation to come up. Submit the transaction to Riview and transaction will be completed. You will then have to transfer the send amount into our bank account for the transaction to be completed. If no amount is transferred, the transaction will be voided. Put transaction reference in the reference section.

Why Choose Cashsend

Simple

Swift, Simple, Secure Instead of Low Cost, Fast, Simple Trusted.

Swift

Instant transfer to many countries. Send and receive notification by SMS and email.

Secure

Industry leading payment security. Rated “Excellent” by our customers

Low Cost

We believe in saving our customers money on every transaction

  • Sending airtime with Cashsend was easy, I downloaded their app and now i can send airtime anytime to my friends and family in Zimbabwe.

    • Susan Mandivenga, London
  • Paying for bills for my family back in Ghana has never been easy, my family now watch DStv all the times.

    • Kojo Annan, Leeds
  • I used to send money to pay for Meralco electric bill for my mum back in Cebu Philippines, now I just do it online through Cashsend. Its easy, fast and very convenient.

    • Maricel Arroyo, Manchester
  • I downloaded Cashsend app and now sending airtime to my family in Jamaica is easy. I pay online and my transaction is confirmed soon after, their customer service is great.

    • Marcus Jones, Reading
  • I use Cashsend to send money to my mother in Harare who then collects US Dollars in cash at Quest branches. She was grateful. Their service is fast and reliable and I always get a notification when the money has been collected.

    • Cassius Muronda, Leeds
  • I was recommended by my friend to use Cashsend. I downloaded their app and sent money to my sister in Kenya via M-Pesa. Their exchange rates are great and the service is fast and reliable. Their customer service are quick to respond to queries.

    • Makeni Chepkirui, Coventry
  • I use Cashsend to transfer money to Poland via Sepa transfer. Its quick, easy and reliable, transactions can be tracked, I recommend them to anyone wishing to send money to Europe.

    • Milena Wisniewski, Brentwood

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